HRIS Implementation & Customer Success Specialist

Tanggung Jawab

Implementation & Customer Success Specialist (HRIS)

We are looking for an Implementation & Customer Success Specialist to help companies successfully adopt KantorKu HRIS, from initial setup and onboarding to day-to-day usage after go-live.

You will work directly with HR teams to understand their processes, configure the system, migrate data, train users, solve operational issues, and make sure clients can use KantorKu smoothly.

• This role combines HRIS implementation, customer success, and hands-on problem solving:
• Understand each client's HR, attendance, leave, payroll, and employee administration processes.
• Configure KantorKu HRIS based on client requirements.
• Assist clients with employee data preparation, migration, and validation.
• Guide clients through attendance, payroll, leave, approval workflow, and other HRIS setup.
• Troubleshoot product and operational issues raised by clients.
• Work with Product and Engineering teams when issues require technical investigation or product changes.
• Support clients after go-live and ensure they can operate the system independently.

Kualifikasi

Bachelor's degree in any field.

Min. 2 years of experience in one or more of the following

• Customer Success
• SaaS implementation
• Software onboarding
• HRIS implementation
• HR operations
• Payroll operations
• Account management
• Customer support for B2B software
• Comfortable communicating directly with HR teams and corporate clients.
• Strong problem-solving skills and able to investigate issues systematically.
• Detail-oriented, especially when working with employee, attendance, or payroll data.
• Comfortable working with Excel or Google Sheets.
• Able to learn software products and business processes quickly.
• Able to manage multiple clients, deadlines, and follow-ups at the same time.
• Clear written and verbal communication skills in Bahasa Indonesia.
• Comfortable working in a fast-moving environment where processes continue to improve.
• Preferred Qualifications
• Experience using or implementing HRIS, payroll, attendance, ERP, accounting, or other B2B SaaS products.
• Understanding of Indonesian HR and payroll processes.
• Experience handling client onboarding or implementation projects.
• Strong Excel or Google Sheets skills, including formulas and data cleaning.
• Experience working closely with Product or Engineering teams.
• What We Look For

You may be a good fit if you

• Like solving client problems instead of simply forwarding them to another team.
• Can explain technical or operational topics in simple language.
• Are comfortable checking data carefully before concluding that something is wrong.
• Follow up proactively without needing to be reminded.
• Can stay organized while handling several clients at different implementation stages.
• Care about getting clients fully operational, not just completing a checklist.