Skill diminta
CommunicationCustomer SupportGoogle SheetsHRISMicrosoft ExcelOnboardingPayrollProblem Solving
Deskripsi
Tanggung Jawab
Implementation & Customer Success Specialist (HRIS)
We are looking for an Implementation & Customer Success Specialist to help companies successfully adopt KantorKu HRIS, from initial setup and onboarding to day-to-day usage after go-live.
You will work directly with HR teams to understand their processes, configure the system, migrate data, train users, solve operational issues, and make sure clients can use KantorKu smoothly.
- This role combines HRIS implementation, customer success, and hands-on problem solving:
- Understand each client's HR, attendance, leave, payroll, and employee administration processes.
- Configure KantorKu HRIS based on client requirements.
- Assist clients with employee data preparation, migration, and validation.
- Guide clients through attendance, payroll, leave, approval workflow, and other HRIS setup.
- Troubleshoot product and operational issues raised by clients.
- Work with Product and Engineering teams when issues require technical investigation or product changes.
- Support clients after go-live and ensure they can operate the system independently.
Kualifikasi
Bachelor's degree in any field.
Min. 2 years of experience in one or more of the following
- Customer Success
- SaaS implementation
- Software onboarding
- HRIS implementation
- HR operations
- Payroll operations
- Account management
- Customer support for B2B software
- Comfortable communicating directly with HR teams and corporate clients.
- Strong problem-solving skills and able to investigate issues systematically.
- Detail-oriented, especially when working with employee, attendance, or payroll data.
- Comfortable working with Excel or Google Sheets.
- Able to learn software products and business processes quickly.
- Able to manage multiple clients, deadlines, and follow-ups at the same time.
- Clear written and verbal communication skills in Bahasa Indonesia.
- Comfortable working in a fast-moving environment where processes continue to improve.
- Preferred Qualifications
- Experience using or implementing HRIS, payroll, attendance, ERP, accounting, or other B2B SaaS products.
- Understanding of Indonesian HR and payroll processes.