IT Infrastucture Section Head

• Manage and maintain the company’s IT infrastructure environment, including servers, networks, security systems, and directory services.
• Perform advanced troubleshooting (Level 2/3 support) across systems, networks, and applications.
• Handle incident, problem, and change management processes in accordance with SLA and ITIL standards.

Administer and ensure optimal performance of: Virtualization environment (Nutanix), Wireless networks (Ruijie), Security appliances (Palo Alto & FortiGate), CCTV systems (implementation, monitoring, and maintenance), Active Directory (multi-site environment), Microsoft 365 and Zoho services

• Lead and coordinate the IT Infrastructure team to ensure smooth operations and project delivery.
• Collaborate with users and management to ensure IT solutions align with business requirements.
• Plan and execute IT infrastructure and CCTV implementation projects, including Active Directory deployments.
• Prepare and maintain technical documentation, reports, and system updates.
• Minimum Bachelor’s Degree (S1) in Information Technology, Information Systems, Computer Science, or related field.

Minimum 7+ years of working experience in handling projects in IT Infrastructure, IT Support Level 2/3, or as a System & Network Administrator.

Strong experience in advanced troubleshooting for hardware, software, networking, and operating systems.

Hands-on experience in IT project implementation, including installation, configuration, staging, and commissioning of IT systems and devices.

Proven experience in managing and maintaining enterprise infrastructure including: Virtualization environment (Nutanix – administration & maintenance, WiFi solutions (Ruijie), Network & Security devices (Palo Alto & FortiGate), CCTV systems (Design and implementation)

Experience in Microsoft Active Directory implementation and management across multiple sites (multi-site environment, replication, GPO, DNS integration).

• Familiar with Zoho and Microsoft 365 (Office 365) administration.
• Experience in managing IT Infrastructure teams and coordinating technical operations.
• Ability to create technical documentation, Root Cause Analysis (RCA) reports, and maintain/update Knowledge Base.
• Familiar with SLA standards, ITIL framework, and ISO 27001 practices (incident, problem, and change management).
• Holds relevant certifications such as CCNA/CCNP, MTCNA, or equivalent networking certifications.