Skill diminta
AWSCommunicationEnglishMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordSQL
Deskripsi
Job Description
- Analyze, reproduce and resolve reported issues.
- Escalate complex issues to higher-level support or relevant departments.
- Document and track issues and resolutions in the ticketing system.
- Analyze test case to align with business and technical requirement.
- Perform SIT/UAT Testing.
- Assist user in performing UAT.
- Coordinate with stakeholder (cross-function & external).
- Maintain knowledge base & service catalog.
- Produce monthly reporting.
- Administrative support for application.
- Job Requirement
- Minimum Bachelor’s degree (S1) in Computer Science, Information Technology, Computer Engineering, or related fields with a GPA of ? 3.00.
- 1–2 years of experience in IT support or related roles.
Technical Skills
- Basic to intermediate proficiency in SQL and Microsoft Office (Excel, PowerPoint, Word).
- Familiarity with AWS, JIRA, and ServiceNow is a plus.
Core Competencies
- Strong analytical and problem-solving skills.
- Excellent communication skills (verbal and written).
- Proactive communication ability to collaborate effectively with stakeholders, developers, and cross-functional teams.
- Ability to work in an agile, collaborative environment.
- Good command of English (spoken and written).
- High willingness to learn and adapt.
- Skill Requirement
- Information Security