Skill diminta
CommunicationLinuxMicrosoft OfficeSQLTroubleshooting
Deskripsi
Deskripsi pekerjaan IT Operation Support PT Surya Mataram Nusantara
Job Description
Experience with aviation software is an advantage
Have technical skill in windows server, linux fundamentals, SQL databse, networking, helpdesk/ticketing systems, basic scripting (powershell or bash), microsoft active directory, Microsoft office 365
- Provide technical support for airline systems and ensure they run properly
- Respond to IT support requests and assist users with technical issues
- Troubleshoot system and application problems, perform routine system checks, and escalate issues when needed
- Install, configure, and maintain systems, including software updates and testing
Support airline operations, including Flight Operations, Crew Management, Ground Handling, Airport Operations, and the Operations Control Center (OCC)
- Help users during daily operations, provide basic training, and create user guides when needed
- Maintain system documentation, SOPs, knowledge base, and incident records.
Qualifications
- Bachelor's degree in Information Systems, Computer Science, or a related field
- 2–5 years of experience in IT Support or Application Support, including supporting enterprise applications
- Experience in airline operations is preferred, and experience with aviation software is an advantage
- Hands-on experience with Windows Server, Linux fundamentals, Microsoft Active Directory, and Microsoft 365 administration
- Knowledge of SQL databases, networking, and helpdesk/ticketing systems
- Basic scripting skills using PowerShell and/or Bash
- Strong analytical, troubleshooting, problem-solving, and communication skills