Gaji pasar untuk posisi ini
Median Rp4,8 jt/bulan · rentang umum Rp3,1 jt – Rp6,5 jt
Berdasarkan 637 lowongan Operations Management se-Indonesia (semua level).
Lihat data gaji selengkapnya →Deskripsi
Tanggung Jawab
- Round-the-clock monitoring of all IT systems: servers, network, databases, and applications
- First-level incident detection, classification, and escalation per SLA severity matrix
- Shift handover management: mandatory 30-minute overlap between consecutive shifts
- Incident logging, tracking, and closure in the Bank's ITSM ticketing system
- Daily operational reporting and monthly SLA/KPI reporting
- Coordination with others (Database, Network, Server, Developer etc.) on application-layer incidents
Kualifikasi
Minimum education
- S1 Teknologi Informasi, or equivalent
- Familiarity with IT monitoring tools and NOC/command centre procedures
- Ability to classify, log, and escalate incidents per severity matrix
- Basic understanding of server, network, and database environments
- Proficiency with ITSM ticketing systems
- Strong discipline in shift handover and incident continuity procedures