IT Security Engineer

• We are hiring for L1, L2 and L3 IT Security Consultant that will be supporting our clients projects in Jakarta.
• Join a delivery team supporting endpoint security migration in a large enterprise environment.

This role focuses on MDE support, deeper issue investigation, policy deployment troubleshooting, stakeholder coordination, and escalation management during go-live, Hypercare, and warranty support.

What you will do

Provide support for endpoint security migration activities focused on Microsoft Defender for Endpoint, Defender Antivirus, EDR configuration, Attack Surface Reduction rules, and related Intune-based policy deployment guidance.

Investigate MDE onboarding, policy deployment behavior, endpoint configuration issues, AV exclusion or ASR rule concerns, and deviations from signed-off Defender design or build guidance.

Review configuration evidence, screenshots, logs, connector status, device policy status, and troubleshooting inputs shared by client IT teams.

Support go-live and Hypercare troubleshooting discussions for MDE policy deployment through Intune and endpoint security transition activities.

Coordinate with endpoint, Intune, identity, SOC, and security teams to validate root cause, confirm remediation guidance, and track closure.

Escalate unresolved or complex technical issues to escalation point (L2 and L3 engineers), SMEs, or architects where deeper design or platform guidance is required.

Maintain issue tracker updates, action notes, closure inputs, and clear support documentation during Hypercare and warranty phases.

Qualifications

• Minimum Years of Experience
• L1 - Security Consultant : 2 - 3 Years of experience in the same field (L1 SOC, IT Security & SecOps)
• L2 - Security Consultant : 3 - 5 Years of experience in the same field (L2 IT Security, Cybersecurity Engineer)
• L3 - Security Consultant : 5 - 7+ Years of experience in the same fiels (Cybersecurity Consultant, IT Security Practitioner, etc.)
• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field is preferred.
• Experience in enterprise Microsoft security support environments.
• Exposure to Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview hypercare or post-go-live support.
• Experience supporting regulated enterprise environments is advantageous.
• Experience working with ITSM processes, support queues, issue trackers, and structured escalation paths is beneficial.
• Desirable Microsoft certifications include SC-200, MD-102, SC-900, AZ-500, SC-300, SC-401.