IT Staff

Job Description

As an IT Staff, you will be responsible for ensuring the smooth operation of the company's IT infrastructure, providing technical support to employees, maintaining IT assets, and troubleshooting hardware, software, and network issues. You will work closely with all departments to ensure reliable and efficient IT services.

• Key Responsibilities
• Install, configure, maintain, and troubleshoot Windows 10/11 operating systems.
• Install, configure, and support Microsoft Office 365 applications.
• Diagnose and resolve hardware issues involving desktops, laptops, printers, scanners, and other peripheral devices.
• Provide first-level technical support for software, hardware, and network-related issues.
• Configure, troubleshoot, and maintain LAN/WAN, TCP/IP, Wi-Fi, DHCP, and DNS connectivity.
• Install, configure, and troubleshoot network printers and shared devices.
• Create, manage, and maintain user accounts, email accounts, and access permissions.
• Configure and support Microsoft Outlook and email-related issues.
• Install, update, and maintain software applications and antivirus solutions.
• Maintain accurate IT asset inventory, including hardware and software licenses.
• Coordinate with external vendors for IT procurement, warranty claims, and equipment maintenance when necessary.
• Perform routine system maintenance, software updates, and data backups.
• Document IT procedures, troubleshooting steps, and technical support activities.
• Ensure compliance with company IT policies and information security standards.
• Provide on-site support for office IT equipment, including meeting room devices and audiovisual systems.

Qualifications

Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or a related field.

Minimum 1–2 years of experience in IT Support, Helpdesk, or System Administration (Fresh graduates with strong technical skills are welcome to apply).

• Proficient in Windows 10/11 installation, configuration, and troubleshooting.
• Experienced in Microsoft Office 365 administration and support.
• Strong knowledge of computer hardware, networking, and peripheral devices.
• Good understanding of networking concepts including LAN/WAN, TCP/IP, Wi-Fi, DHCP, and DNS.
• Familiarity with Active Directory and user account administration is an advantage.
• Basic knowledge of cybersecurity best practices and antivirus management.
• Experience with IT asset management and inventory documentation.
• Strong analytical and problem-solving skills.
• Good communication skills and customer service mindset.
• Able to work independently as well as collaboratively within a team.
• Willing to travel to project sites or branch offices if required.