IT Supervisor

Job Requirements

• Min. Bachelor’s degree in Information Technology, Information Systems, Computer Science, or an IT related field.
• Min. 2 years of experience in IT Infrastructure, IT Support, Server Administration, Network Administration, or as an IT Supervisor.
• Strong knowledge of IT infrastructure, including servers, networks, storage, backup systems, and end-user devices.
• Experience in managing and troubleshooting LAN, WAN, Wi-Fi, VPN, Firewalls, Routers, and Switches.
• Experience with ERP systems, preferably Odoo.
• Good understanding of IT Security, backup & disaster recovery, system monitoring, and user access management.
• Strong leadership, problem-solving, communication, and teamwork skills.
• Willing to be placed at District 8 - SCBD.

Job Descriptions

Supervise and ensure the daily operations of all IT infrastructure, including servers, networks, computer devices, systems, and supporting services, run optimally and effectively support business needs.

Manage and monitor the availability, performance, capacity, and security of network infrastructure (LAN, WAN, Wi-Fi, Internet, and VPN) to maintain operational stability and business continuity.

Oversee backup, recovery, and maintenance activities for servers and databases to ensure data integrity, security, and availability.

Perform troubleshooting and coordinate the resolution of complex IT issues, including escalation to vendors or relevant parties when necessary.

Manage the implementation, installation, upgrade, monitoring, and maintenance of hardware, software, ERP systems, and other applications that support business operations.

Conduct regular evaluations of IT infrastructure and provide recommendations for system development, capacity enhancement, efficiency improvements, and security upgrades in line with business requirements.

Supervise the performance of the IT team, ensure departmental KPI achievement, manage the IT operational budget, and provide coaching and professional development for team members.