Skill diminta
AccurateCommunicationLeadershipTroubleshooting
Deskripsi
Tanggung Jawab
- Coordinate daily IT operational activities to ensure smooth, reliable, and efficient service delivery.
- Manage the operational team, ensuring tasks and responsibilities are carried out effectively in accordance with established procedures.
- Monitor network connectivity, IT infrastructure, computer devices, and supporting applications to maintain operational stability.
- Provide technical support and troubleshooting for network, hardware, software, and other IT-related issues.
- Identify, analyze, and resolve technical issues, as well as escalate complex problems to the relevant teams when necessary.
Ensure all IT incidents and service requests are handled promptly and in accordance with established Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
- Coordinate with internal teams and relevant stakeholders to support IT operational requirements and resolve technical issues.
- Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and operational reports.
- Monitor team performance and ensure compliance with operational standards, policies, and procedures.
- Identify opportunities for improvement in IT operational processes to enhance service quality and operational efficiency.
- Ensure a high level of user satisfaction by providing responsive, effective, and professional IT support services.
Kualifikasi
Minimum Diploma (D3) degree in a relevant field, such as Information Technology, Information Systems, Computer Engineering, or other related disciplines.
- Demonstrated leadership skills with the ability to manage and lead a team effectively.
- Minimum of 3 years of work experience in network operations, IT Support, Helpdesk, or similar technical service roles.
- Basic understanding of computer networking, including network connectivity concepts and network devices.
- Basic knowledge of operating systems and applications supporting Information Technology (IT) operations.
- Ability to perform basic troubleshooting of network, computer hardware, and IT operational application issues.
Ability to identify, conduct initial analysis, and escalate technical issues in accordance with established Standard Operating Procedures (SOPs).
- Strong communication and coordination skills to collaborate effectively with operational teams and relevant stakeholders.
- Ability to prepare clear, detailed, and well-organized work documentation and reports.