IT SUPPORT (OVERSEAS (not Indonesia))

RESPONSIBILITY

• Install, configure, test and maintain/monitoring systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Provide 1st level support
• Responding in a timely manner to service issues and requests
• Providing technical support across the company
• Liaise with vendors and other IT personnel for problem resolution
• Strong technical and analytical mindset with in-depth understanding of how web and mobile application stacks work
• Excellent communication and interpersonal skills with ability to communicate with both technical and non-technical audiences.

REQUIREMENT

• Willing to work at Overseas with shift (must!)
• A minimum of 2 years’ experience in IT Support or related organization.
• Mandatory: Have knowledge on Ticketing System (like Jira)
• Solid Cloud experience, preferably in GCP and AWS
• Experience with monitoring systems
• Solid networking knowledge (OSI network layers, TCP/IP)
• A technical, logical thought process
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• A keen eye for detail