IT Support

Tanggung Jawab

• Respond to and resolve incoming requests for technical support from users
• Diagnose and troubleshoot software, hardware, and network-related issues
• Provide guidance and training to end-users on the use of various software applications and IT systems
• Maintain detailed records of all support activities and resolutions
• Collaborate with the IT team to implement new technologies and improve existing systems
• Escalate complex issues to the appropriate team or vendor for further investigation and resolution
• Ensure the company's IT infrastructure and assets are secure and well-maintained

Kualifikasi

• Proven track record of providing excellent customer service and technical support
• Strong problem-solving and analytical skills to quickly identify and resolve technical issues
• Hands-on experience with a variety of hardware, software, and networking technologies
• Excellent communication and interpersonal skills to effectively liaise with end-users
• Ability to work independently and as part of a team
• Formal qualification in Information Technology or a related field would be an advantage