Japanese Speaker - Deputy Manager （N1/ N2) for Native and locals

The Japanese Speaker – Deputy Manager will support the management team in overseeing daily business operations, coordinating with Japanese clients, partners, and/or management, and ensuring effective communication between Japanese and Indonesian stakeholders.

• The role requires a strong combination of
• Japanese language proficiency, people management, operational coordination, problem-solving, and business communication skills

. The successful candidate will act as a key liaison between the Japanese-speaking stakeholders and the local Indonesian team while supporting the Deputy Manager/Manager in achieving operational and business objectives.

The ideal candidate is a mature, hands-on professional who is comfortable working in a multicultural environment and can communicate effectively in both

• Japanese and Indonesian/English
• Main Responsibilities
• A. Management & Operations
• Assist the Manager in overseeing daily operations and ensuring smooth business activities.
• Support the implementation of company policies, procedures, and operational standards.
• Monitor operational performance and identify areas for improvement.
• Coordinate with various departments to ensure timely completion of tasks and business objectives.
• Assist in resolving operational issues, customer concerns, and internal challenges.
• Prepare operational reports, management updates, and business-related documentation.
• B. Japanese Client & Stakeholder Management
• Act as the primary communication bridge between Japanese-speaking stakeholders and the local Indonesian team.
• Maintain professional relationships with Japanese clients, business partners, vendors, and other stakeholders.
• Attend meetings and discussions with Japanese stakeholders and provide interpretation when required.
• Understand Japanese business culture, etiquette, communication styles, and expectations.
• Follow up on requests, instructions, and action items from Japanese management or clients.
• Ensure that Japanese stakeholders receive accurate and timely information.
• C. Team Leadership
• Support the Manager in supervising, coaching, and developing local employees.
• Coordinate team activities and ensure employees understand their responsibilities and targets.
• Monitor team performance and provide constructive feedback.
• Promote effective communication and collaboration within a multicultural working environment.
• Assist in managing employee issues, discipline, attendance, and performance when required.
• D. Communication & Interpretation
• Provide Japanese–Indonesian interpretation during meetings, business discussions, operational activities, and site visits.
• Translate business documents, reports, emails, SOPs, and other materials when required.
• Ensure accurate communication of business requirements between Japanese and Indonesian stakeholders.
• Communicate complex operational or business matters clearly and professionally.
• E. Business & Process Improvement
• Identify opportunities to improve operational efficiency, service quality, and customer satisfaction.
• Support management in developing and implementing improvement initiatives.
• Analyze operational data and provide recommendations to management.
• Assist with new projects, business initiatives, and other assignments as directed by management.
• F. Reporting & Administration
• Prepare regular reports and presentations for management.
• Maintain proper records of meetings, action items, and operational activities.
• Coordinate schedules, meetings, and business activities involving Japanese stakeholders.
• Perform other duties and special projects assigned by management.

Requirements

• Education
• Bachelor's degree in
• business administration, Management, Japanese Studies, Hospitality, Engineering, or a related field
• Relevant professional experience may be considered in lieu of a directly related degree.
• Professional Experience
• Minimum
• 5–8 years of professional experience
• , preferably with experience in a supervisory, coordinator, assistant manager, or management position.
• Experience working with
• Japanese companies, Japanese expatriates, Japanese clients, or Japanese business partners
• is highly preferred.

Experience in operations, administration, customer service, hospitality, manufacturing, trading, property, or other service-oriented industries would be advantageous.

• Demonstrated experience managing or coordinating a team is preferred.
• Language Skills
• Japanese: JLPT N1 or N2
• mandatory.
• Strong spoken and written Japanese communication skills.
• Good command of
• English and/or Indonesian
• Able to conduct business discussions and communicate professionally in Japanese.
• Technical Skills
• Good proficiency in
• Microsoft Office (Word, Excel, PowerPoint)
• Strong reporting and documentation skills.
• Comfortable using digital communication and collaboration tools.
• Good analytical and problem-solving capabilities.
• Key Competencies
• Strong leadership and people-management skills
• Excellent communication and interpersonal skills
• Strong Japanese–Indonesian cross-cultural communication
• Business-oriented mindset
• Problem-solving and decision-making ability
• High level of professionalism and integrity
• Strong organizational and time-management skills
• Attention to detail
• Proactive and hands-on approach
• Ability to work independently and as part of a multicultural team
• Adaptable to a dynamic and fast-paced environment
• Strong customer and stakeholder orientation
• Preferred Candidate Profile

The ideal candidate would be

“A Japanese-speaking professional who can bridge Japanese management and the local Indonesian team, while also taking ownership of day-to-day operations and people management.”

• Candidates with the following backgrounds would be particularly attractive:
• Japanese-speaking Assistant Manager / Supervisor
• Japanese Interpreter with strong operational or management experience
• Japanese-speaking Operations Manager / Coordinator
• Japanese-speaking Hospitality or Service Manager
• Japanese-speaking Business Development / Account Management professional
• Indonesian professional with extensive experience working directly with Japanese management
• Key Success Measures

Success in this position will be measured by

• Smooth communication between Japanese and Indonesian stakeholders
• Effective day-to-day operational coordination
• Achievement of team and operational targets
• Quality and responsiveness of Japanese client/stakeholder management
• Successful resolution of operational issues
• Employee engagement and team performance
• Improved operational efficiency and service quality