Key Account Manager (PMP Certified)

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• Relaying client feedback to Tech and Product, documenting reproducible issues, and tracking resolution progress through internal channels.
• Monitoring technical success metrics (e.g., adoption rates, feature utilization, and platform health) to spot and mitigate risks early.

Leading Quarterly Business Reviews (QBRs) with both technical and non-technical stakeholders, reporting on product usage, support metrics, and roadmap alignment.

Advising clients on best practices based on platform behavior, workflow optimization, and alignment with their tech stack.

Supporting internal processes such as issue triaging, knowledge base documentation, and product testing from an Account Management (AM) lens.

• Identifying upsell opportunities based on client product usage, needs, or emerging interest in advanced features or customizations.
• Driving increased engagement and student activation within the platform by aligning Kinobis value with institutional goals.
• Working alongside Sales to initiate renewal conversations early, ensuring a smooth process from an AM perspective.

Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• 3–5 years of experience in Account Management, Technical Customer Success, or Technical Advisor preferably in a B2B SaaS environment.
• Valid Project Management Professional (PMP) certification is mandatory.
• Strong technical curiosity — you enjoy learning how things work, reading documentation, and solving platform-related challenges.
• Excellent communication and relationship-building skills, especially with C-level or technical stakeholders.
• Able to manage multiple client relationships, prioritize effectively, and maintain high attention to detail.
• Strong analytical skills with experience creating or presenting performance dashboards, usage reports, or KPI-driven summaries.
• Proven track record in client retention, platform adoption, and upsell contributions.
• Fluent in English, both spoken and written — all communication and meetings will be in English.

Bonus Points

• Experience in the education technology or higher education space
• Past collaboration with Product, Data, or Engineering teams
• Familiarity with global market

Additional Information

• All interviews and communication will be conducted in English.
• Only shortlisted candidates will be contacted.