Skill diminta
AccurateCommunicationLinuxTroubleshooting
Deskripsi
- We are seeking a
- Managed Service Engineer – Virtualization (Huawei DCS)
to support the daily operations of virtualization and backup environments. The successful candidate will be responsible for monitoring system health, handling first-level incidents, executing operational procedures, and ensuring service availability in accordance with established SLAs.
- Key Responsibilities
- Monitor virtualization and backup dashboards, including job status, alerts, and storage capacity utilization.
- Provide first-level support for incidents and service requests.
- Perform basic troubleshooting, including service restarts, log checks, and failed backup job retries.
- Conduct ticket triage and escalate unresolved issues to Level 2 support within SLA requirements.
- Prepare operational reports, including backup success rates and VM status reports.
- Execute standard operating procedures (SOPs) and runbooks for routine operational activities.
- Perform basic user access management, including password resets and access provisioning based on approved requests.
- Implement minor patches and updates according to maintenance schedules and procedures.
- Maintain accurate documentation of operational activities and incidents.
Qualifications
- Bachelor's Degree (S1) in Information Technology, Computer Science, Engineering, or a related field.
- Minimum 1 year of experience in IT Operations, Infrastructure Support, Managed Services, or a related role (preferred).
- Experience monitoring Linux-based systems.
- Basic Linux administration skills.
- Knowledge of virtualization technologies and environments.
- Experience with Huawei DCS (Data Center Solution) is preferred.
- Understanding of backup and recovery operations.
- Familiarity with incident management and ticketing systems.
- Strong analytical and troubleshooting skills.
- Good communication and documentation skills.
- Willing to work in a shift-based environment if required.
- Preferred Skills
- Linux Administration
- Huawei DCS
- Virtualization Technologies
- Backup & Recovery
- Storage Management
- Incident Management
- IT Infrastructure Monitoring
- Managed Services Support