Mass Market & CVM Engineer

Job Role

A hands-on technical role focused on the Mass Market segment — supporting the configuration, delivery, and troubleshooting of prepaid and Customer Value Management (CVM) products and campaigns. The role sits between commercial/marketing requirements and the underlying telco systems, turning product ideas into working configurations and ensuring offers, bundles, and campaigns run correctly end-to-end.

Key Responsibilities

Product Configuration

Configure and maintain mass market prepaid products — tariffs, bundles, packages, and promotions — across the relevant provisioning, charging, and campaign systems, ensuring they behave as defined in the commercial brief.

CVM Campaign Support

Support the setup, targeting, and execution of CVM campaigns (segmentation, offers, triggers).

Requirement Translation

Work with commercial and marketing teams to understand product requirements and translate them into technical configurations, test cases, and clear documentation.

Delivery & Troubleshooting

Execute assigned configuration and integration tasks, run validation queries, inspect logs, and troubleshoot issues in prepaid activation, charging, and campaign delivery flows.

Educational Background & Experience

Academic

Bachelor's Degree (S1) in Computer Science, Informatics, Information Systems, Electrical Engineering, or Mathematics/Statistics.

Professional Experience

1–3 years of experience in telco product configuration, prepaid/charging systems, campaign management, or application support. Fresh graduates with strong technical fundamentals and relevant internship/project experience will be considered.

Hard Skills (Technical Competence)

Telco Product Knowledge

Solid understanding of mass market prepaid products — tariffs, bundles, balances, validity, and the prepaid subscriber lifecycle — and how these are configured and provisioned in production.

Configuration & Campaigns

Ability to configure products and CVM campaigns hands-on, define segmentation/targeting logic, and validate offer behavior across channels.

API & Integration

Practical experience testing and troubleshooting APIs with Postman; ability to read and interpret API specifications (REST/SOAP, JSON/XML) and trace issues across system interfaces.

Database

Ability to write and run SQL queries (SELECT, JOINs, filtering, aggregation) to validate subscriber and campaign data and investigate discrepancies.

Unix/Linux

Comfortable on the command line for everyday tasks — navigating the filesystem, grepping and inspecting log files, checking service status, and basic troubleshooting.

Nice to Have

• Familiarity with
• Ericsson DMP (Data Management Platform)
• or equivalent CVM/campaign management platforms.
• Exposure to charging systems (e.g., OCS/PCEF), provisioning, or BSS interfaces in a mass market context.
• Understanding of subscriber segmentation and offer-management concepts.