VP-Head of High Value Mobility Growth Sumatra

The Head of High-Value Mobility Growth is responsible for growing and retaining high-value customer segments, including postpaid, SME and roaming users. This role focuses on driving customer loyalty, increasing revenue through upsell and cross-sell strategies, and enhancing customer experience to maximize lifetime value.

By leveraging data-driven insights, customer segmentation, and targeted engagement programs, the Head of High-Value Mobility Growth ensures that high-value customers receive personalized offerings and superior service. Working closely with sales, product, and customer experience teams, this role plays a key part in reducing churn, improving retention, and driving sustainable revenue growth in Indonesia’s competitive telecom market.