Skill diminta
CommunicationDeliveryEnglishLeadershipMicrosoft Excel
Deskripsi
About the role
Lead and manage a Service Center across multiple branches in Indonesia, overseeing team performance and service delivery to ensure optimal work quality and customer satisfaction.
- Key responsibilities
- Lead and supervise a team of service professionals to ensure optimal work quality
- Provide guidance, training, and support to team members as needed
- Develop and implement strategies to improve service quality and efficiency
- Handle customer complaints promptly and effectively to ensure customer satisfaction
- Collaborate with other departments to ensure seamless service delivery
- Analyze service performance data to identify areas for improvement
- Build strong relationships with customers through regular communication and follow-up
- Prepare reports and presentations to monitor and communicate service performance
- Manage and monitor the service department budget within the assigned area
- Stay updated on industry trends and best practices to drive innovation and service excellence
Requirements
- Minimum 5-6 years of experience managing Service Center
- of multiple branches in Indonesia, including leading a team (preferably in Smartphone/Electronics/Telecommunications industry)
- Strong leadership and team management abilities
- Excellent verbal and written communication skills in English
- Proficiency in Microsoft Excel (basic and advanced functions)
- Problem-solving and decision-making capabilities
- Customer satisfaction-oriented
- Willingness to learn and adapt quickly