Coffe Store Manager

Job Description

• Manage the overall daily operations of the coffee shop, ensuring smooth and efficient business performance.
• Lead and supervise the café team, including staff scheduling, task allocation, performance monitoring, and coaching.
• Ensure high standards of coffee preparation, food & beverage quality, customer service, cleanliness, and hygiene.
• Oversee the end-to-end coffee-making process and ensure compliance with established recipes, SOPs, and quality standards.
• Monitor sales performance, revenue, expenses, inventory, and other key operational metrics.
• Prepare regular operational and financial reports and provide insights to support business decisions.
• Manage inventory, stock levels, purchasing, and wastage to optimize operational costs.

Ensure compliance with Indonesian regulations, including BPOM food safety requirements, Halal certification standards, and basic labor regulations.

• Maintain a welcoming and culturally inclusive environment for both local and international customers.
• Understand the characteristics and preferences adapt operations accordingly.
• Handle customer feedback and operational issues professionally and efficiently.
• Support promotional activities and initiatives to increase customer traffic and sales.
• Work effectively in a fast-paced, multitasking retail and F&B environment.

Qualifications

• Minimum
• 2 years of experience in café, coffee shop, or F&B store management
• , preferably with experience in Bali or the tourism industry.
• Experience working with or managing
• international brands
• is highly preferred. Experience with brands or similar premium F&B brands is a plus.
• Strong knowledge of
• coffee preparation and café operations
• , from bean preparation and brewing to final product delivery.
• SCA certification
• or other recognized coffee-related certifications is highly preferred.
• Minimum
• 2 years of team management experience
• , with experience managing a team of at least
• 5 employees
• Good
• English communication skills
• , especially for serving and communicating with international customers.
• Arabic language skills
• are an advantage.
• Good understanding of
• Halal certification processes, BPOM food safety regulations, and basic Indonesian labor regulations
• Strong financial awareness and the ability to analyze sales data, operational costs, and business performance.
• Able to independently prepare operational and financial reports.
• Strong leadership, communication, problem-solving, and interpersonal skills.
• Culturally aware and comfortable working with customers and employees from diverse backgrounds.
• Able to adapt to a
• fast-paced, dynamic, and multitasking F&B environment
• Willing to be based in
• Bali, Indonesia
• and willing to travel.