Online Sales & E-Commerce Specialist

Deskripsi pekerjaan Online Sales & E-Commerce Specialist Smokemart Indonesia

Company

Bali Vape & Tobacco Distribution (BVTD)

Location

Bali, Indonesia

Employment Type

Full-time

Department

Online Sales / E-Commerce

Experience

• 1–2 years in online sales, e-commerce, customer service, or digital sales preferred
• About Bali Vape & Tobacco Distribution

Bali Vape & Tobacco Distribution (BVTD) is a growing distribution company specialising in vape and tobacco-related products across Bali and surrounding markets.

• We are looking for a
• proactive, customer-focused, and English-speaking Online Sales & E-Commerce Specialist
• to manage our online sales channels and communicate professionally with potential customers.
• This role will focus on monitoring platforms such as
• GrabMart, Tokopedia, and other relevant e-commerce and online sales channels
• , responding to customer enquiries, converting enquiries into sales, and ensuring excellent online customer service.
• Key Responsibilities
• Online Sales & E-Commerce Management
• Monitor daily activity across GrabMart, Tokopedia, and other approved e-commerce platforms.
• Monitor incoming orders, enquiries, chats, and customer requests.
• Respond quickly and professionally to potential customers.
• Follow up with customers who show interest but have not completed their purchase.
• Provide accurate product, pricing, availability, and promotional information.
• Encourage customers to complete purchases through approved sales channels.
• Monitor product listings and ensure information, pricing, photos, descriptions, and stock availability are accurate.
• Coordinate with warehouse and operations teams to ensure online orders are processed correctly and on time.
• Monitor cancelled orders, failed transactions, and customer complaints.
• Identify opportunities to increase online sales and customer conversion.
• Customer Communication
• Communicate with customers through e-commerce chat, WhatsApp, and other approved communication channels.
• Respond professionally to questions regarding products, availability, orders, delivery, and promotions.
• Build positive relationships with customers.
• Follow up with potential customers and repeat customers.
• Handle customer complaints professionally and escalate issues when necessary.
• Maintain a professional tone and company image in every customer interaction.
• Sales Conversion
• The primary objective of this position is
• converting online traffic and enquiries into sales.

You will be expected to

• Monitor potential customers throughout the day.
• Respond quickly to incoming enquiries.
• Identify customer needs.
• Recommend suitable products from the company's approved product range.
• Follow up on interested customers.
• Increase conversion rates.
• Encourage repeat purchases and customer retention.
• Achieve assigned daily, weekly, and monthly online sales targets.
• E-Commerce Platform Responsibilities
• You will be responsible for monitoring and supporting sales activity across platforms including:
• GrabMart
• Tokopedia
• Other approved e-commerce platforms
• WhatsApp Business
• Online customer communication channels
• Future e-commerce platforms introduced by BVTD
• Experience with e-commerce seller centres, online marketplaces, or customer chat platforms is highly preferred.
• Daily Responsibilities
• Check all online sales channels at the beginning of the shift.
• Monitor incoming orders and customer enquiries.
• Respond to customer messages promptly.
• Follow up with potential customers.
• Monitor product availability and online listings.
• Coordinate with warehouse staff regarding orders.
• Check cancelled and incomplete orders.
• Record daily online sales activity.
• Monitor customer feedback and reviews.
• Submit a daily online sales report.
• Weekly Responsibilities
• Prepare weekly online sales performance reports.
• Review sales revenue and order volume.
• Monitor conversion rates and customer enquiries.
• Identify best-selling and slow-moving products.
• Review customer feedback and common questions.
• Recommend improvements to product listings, promotions, and online sales processes.
• Report competitor pricing and online market activity to management.
• Monthly Responsibilities
• Achieve monthly online sales targets.
• Analyse sales performance across each platform.
• Review customer acquisition and repeat-purchase performance.
• Identify opportunities for increasing online revenue.
• Provide management with monthly e-commerce performance reports.
• Recommend new online sales strategies and promotional opportunities.
• Key Performance Indicators (KPIs)

Performance will be measured based on

• Monthly Online Sales Revenue
• Number of Online Orders
• Customer Conversion Rate
• Response Time
• Number of Customer Enquiries Handled
• Potential Customer Follow-Up Rate
• Repeat Customer Rate
• Order Accuracy
• Customer Satisfaction
• Online Store Rating & Reviews
• Daily Reporting Accuracy
• Platform Performance Growth

Requirements

• English language is compulsory.
• Must be able to communicate professionally in written and spoken English.
• Minimum 1–2 years of experience in online sales, e-commerce, customer service, telesales, or digital sales preferred.
• Experience with GrabMart, Tokopedia, Shopee, TikTok Shop, or other e-commerce platforms is an advantage.
• Strong communication and customer service skills.
• Excellent written communication.
• Fast response time and strong follow-up skills.
• Comfortable communicating with customers online throughout the working day.
• Sales-oriented and confident in converting enquiries into purchases.
• Good computer and smartphone skills.
• Familiarity with Google Sheets, Excel, seller centres, and online reporting systems is preferred.
• Highly organised and detail-oriented.
• Able to work independently and meet sales targets.
• Professional attitude and strong work discipline.
• Preferred Candidate

We are looking for someone who is

Fluent in English • Customer-Focused • Sales-Oriented • Fast • Proactive • Persuasive • Organised • Professional • Target-Driven

You should be comfortable communicating with customers all day through online channels and have the ability to turn customer enquiries into completed sales.

• The ideal candidate understands that online sales is not simply about answering messages — it is about responding quickly,
• understanding customer needs, following up, building trust, and closing the sale.
• What We Offer
• Competitive salary based on experience.
• Performance-based sales incentives.
• Career development opportunities.
• Professional and dynamic working environment.
• Opportunity to grow with an expanding distribution company.
• Training and product knowledge support.
• Opportunity to develop and manage BVTD's growing online sales channels.
• How to Apply
• If you are
• fluent in English
• , have strong online communication skills, and are passionate about sales and e-commerce, we would like to hear from you.
• Please submit your CV through Glints.
• Bali Vape & Tobacco Distribution (BVTD)
• Growing our business, one customer at a time.