Skill diminta
CommunicationEnglishLogisticsMentoringMicrosoft OfficeOnboardingStakeholder Management
Deskripsi
Tanggung Jawab
Job Description
- Lead and manage the Partner Success team
- , ensuring high performance, clear KPIs, and continuous capability growth.
- Design, improve, and implement scalable Partner Success systems
- , SOPs, and frameworks across support, monitoring, and optimization workflows.
- Own strategic partner relationships
- , from onboarding and adoption to expansion and long-term success.
- Identify operational gaps
- in partner workflows and propose data-backed solutions to improve efficiency and outcomes.
- Monitor and improve partner performance metrics
- (SLA, fulfillment accuracy, productivity, adoption rate).
- Conduct executive-level business reviews
- and deliver insights that strengthen collaboration and expand solution usage.
- Stay informed on E-Commerce trends and fulfillment innovation
- to proactively advise partners on improvements.
- Ensure smooth execution of new market, new product, or new feature rollouts
- related to partner operations.
Kualifikasi
- Job Requirements
- 3+ years of experience
- in Customer Success, Account Management, Operations Consulting, or Fulfillment/Warehouse roles.
- Fluent English verbal communication is a must
- Proven experience team leading or mentoring
- , preferably in customer-facing or operational environments.
- Strong understanding of E-commerce, fulfillment, or logistics workflows
- (SLA management, productivity metrics).
- Strong analytic and problem-solving skills
- with the ability to turn operational issues into structured solutions.
- Excellent communication and stakeholder management skills
- , including presenting to senior management or external partner executives.
- Proficient with MS Office, spreadsheets, dashboards, and operational reporting tools.
- Willing to work from office (WFO), placement in Jakarta Selatan.