Patient Experience Staff

• Key Responsibilities
• Deliver outstanding customer service throughout the patient's journey.
• Welcome and assist patients with professionalism, empathy, and care.
• Respond promptly to patient inquiries, concerns, and complaints while ensuring timely resolution.
• Conduct patient satisfaction surveys and analyze feedback for service improvement.
• Coordinate with clinical and operational teams to ensure a seamless patient experience.
• Monitor and maintain service quality standards across all patient touchpoints.
• Build positive relationships with patients to encourage trust, retention, and referrals.
• Support patient engagement programs, loyalty initiatives, and service excellence campaigns.
• Maintain accurate records of patient feedback and follow-up activities.
• Participate in continuous improvement initiatives to enhance the overall patient experience.

Qualifications

Bachelor's Degree in Hospitality, Business Management, Public Relations, Communication, Psychology, Healthcare Management, or a related field.

• Minimum
• 2 years of experience
• in Customer Service, Patient Experience, Guest Relations, Hospitality, or a similar role.
• Experience in a healthcare facility, hospital, or dental clinic is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Customer-focused with a positive, empathetic, and professional attitude.
• Able to work effectively in a fast-paced environment and collaborate with multidisciplinary teams.
• Proficient in Microsoft Office and customer relationship management systems.
• Fluent in English, both written and spoken; additional languages are an advantage.