Product & Consumer Experience Improvement Specialist

Location

Serpong, Tangerang Selatan

Employment

Full-time, On-site

Reports to

Founder / CEO

We believe great consumer brand must be built on products that create genuine value—not on marketing alone. Product and design are central to how we build our business.

To us, design is not decoration. It is how function, safety, usability, and emotional experience come together in a product that can be made consistently well.

We believe that a good product is a continuous iterative process. We want stay close to consumers, question assumptions, learn from real use, and keep improving. Our ambition is to turn this attitude into a repeatable company capability that strengthens different products and markets over time.

About the Role

We are looking for a high-potential, action-oriented problem solver to drive meaningful improvements across our products and consumer experience.

This is a deeply user-facing role. You will spend a significant part of your time speaking directly with consumers—mostly mothers—through WhatsApp, phone calls, even face to face. You will ask thoughtful follow-up questions, look beyond the first answer, and stay with an issue long enough to understand its real context.

The purpose is not simply to collect feedback or respond to individual requests. It is to discover patterns, understand what truly matters, and turn first-hand learning into better products, experiences, and decisions.

If you prefer to work mainly from reports, dashboards, or second-hand summaries at a distance, this role is not a good fit. We are looking for someone who genuinely enjoys understanding people and is willing to go into the details before drawing conclusions.

You will work directly with the Founder and collaborate across different parts of the company. As your capabilities grow, the scope of the role may expand across products, markets, and broader business improvement initiatives.

• Key Responsibilities
• Own improvement initiatives from first-hand problem discovery and priority setting through implementation and outcome review.
• Build an evidence-based understanding of consumer needs, recurring friction, and opportunities to create a better product experience.

Translate findings into clear priorities and practical proposals, then collaborate across product, quality, operations, and customer-facing teams to make change happen.

• Develop repeatable ways for the company to track progress, retain learning, and apply successful improvements across products and markets.
• What We Are Looking For
• Strong curiosity, structured thinking, and sound judgment when working with incomplete or ambiguous information.
• High ownership and execution ability, with the persistence to move from an unclear problem to a concrete result.
• Strong empathy and communication skills, with the willingness to engage directly with consumers and work through practical details.
• Ability to collaborate across different teams while keeping priorities and outcomes clear.

Fluency in both written and spoken English and Bahasa Indonesia is required. English will be used regularly for communication, documentation, and reporting.

Bachelor’s degree preferred. Candidates with one to three years of experience are preferred, although exceptional fresh graduates are welcome to apply.

Experience in product, consumer experience, quality, operations, or project improvement is an advantage. However, demonstrated potential, judgment, learning ability, and ownership are more important than a specific academic or professional background.

What Success Looks Like

Success means important problems are identified earlier, improvement initiatives lead to measurable change, and useful learning becomes a lasting company capability rather than remaining with one person or one project.

Why Join Us

You will work closely with the Founder, gain broad exposure across the business, and take meaningful ownership much earlier than in a conventional role.

This position offers a strong learning path for someone who wants to grow beyond execution into broader product, consumer experience, or business improvement responsibilities. Your scope and responsibility will grow with your demonstrated ability.

• We provide BPJS Kesehatan and BPJS Ketenagakerjaan in accordance with company policy and applicable regulations.
• How to Apply
• In your application, briefly share one example of a problem you proactively identified, the action you took, and the result you achieved.
• Shortlisted candidates will be invited to complete a practical case exercise