Product & UX Researcher

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before.

​​We’re looking for a skilled and curious Product & UX Researcher to join our team and support the revamp of a major banking platform. You’ll be embedded in a cross-functional project squad alongside UI/UX Designers and the client’s Product and Business teams. Your role is to uncover user needs, pain points, and opportunities — and to champion those insights to shape the next generation of banking experiences.

As the team’s Researcher, you will own the end-to-end research process and help guide both product and design decisions. You’ll also contribute to defining post-launch success metrics to ensure the solutions we create have measurable impact. Here are your key responsibilities:

Collaborate with the internal project squad and the client’s stakeholders to define research goals and select the most effective approaches (interviews, FGDs, participatory design, usability testing, surveys, A/B testing, data analysis, etc).

• Translate business questions into focused research plans and activities that generate actionable insights.
• Lead end-to-end research: plan, recruit, conduct, analyze, and report — including managing research operations for the project.
• Present findings in clear, structured, and compelling formats (e.g., report documents, insight decks, or synthesis frameworks).
• Act as a user advocate in design discussions, participating in ideation and helping shape the UX.
• Co-define product success metrics and performance indicators with the team; help build a framework for ongoing tracking and optimization.
• Ensure all research activities adhere to ethical and legal standards, especially around handling sensitive customer and financial data.

This role is ideal for you who possess

At least 3 years of full-time experience in UX or product research, ideally in client-facing roles or in complex digital environments such as banking, fintech, or other regulated domains.

Proven ability to run both qualitative and quantitative research independently and collaboratively – from planning, recruiting, conducting, analyzing, reporting, and managing research operations for the project.

Strong communication and storytelling skills, both in written and verbal formats — able to distill findings and influence both internal and external stakeholders.

Ability to operate several research tools (e.g., Maze, UsabilityHub), analytics platforms (e.g., Google Analytics, Hotjar, Amplitude), and data analysis tools (e.g., SPSS, R).

Comfortable interpreting data from BI tools and product analytics dashboards; familiar with product and UX performance metrics.

Experienced in facilitating ideation or co-creation workshops using several product frameworks (e.g. JTBD, Value Proposition Canvas, Opportunity Mapping)

• Self-driven, detail-oriented, and passionate about high-quality research and meaningful outcomes.
• Adaptable and resilient — able to work within tight timelines, shifting requirements, and complex stakeholder environments.