Project & Operations Excellence Manager

Manage the sourcing, evaluation, comparison, and relationship with vendors and strategic service partners to support business development and operational requirements.

• Manage vendor partnerships to ensure quality, cost efficiency, SLA, and service standards meet company requirements.
• Ensure all operational projects are delivered within the approved scope, budget, quality standards, and timeline.
• Oversee new outlet openings, POSM installations, and other operational projects to ensure timely and effective execution.
• Develop, implement, and continuously evaluate operational SOPs to improve process efficiency and standardization.
• Manage the implementation of operational software, systems, and platforms, ensuring effective adoption and utilization by relevant teams.
• Monitor and evaluate vendor performance regularly and provide recommendations for improvement.
• Coordinate with internal and external stakeholders to ensure smooth execution of projects and day-to-day operations.
• Identify opportunities for continuous improvement, cost optimization, process efficiency, and service quality enhancement.

Ensure all project documentation, SOPs, vendor contracts, and operational reports are properly maintained, organized, and readily accessible for audit and compliance purposes.

• Prepare project, vendor, and operational performance reports and provide strategic insights and recommendations to management.
• Bachelor’s degree in Business Administration, Management, Operations, Industrial Engineering, or a related field.
• Minimum 3–5 years of experience in Operations, Project Management, Vendor Management, Procurement, or a related function.
• Proven experience managing vendors, service partners, and operational projects.
• Experience in outlet opening, retail operations, POSM installation, or multi-location projects is preferred.
• Strong understanding of SOP development, SLA management, budgeting, project timelines, and cost control.
• Experience implementing software, systems, or operational platforms and managing user adoption.
• Strong project management, negotiation, analytical, and problem-solving skills.
• Strong communication and stakeholder management skills, with the ability to work cross-functionally.
• Proficient in Microsoft Office / Google Workspace; experience with project management or ERP/operational systems is an advantage.
• English proficiency is preferred, both written and verbal.