Skill diminta
CRMCommunicationCustomer ServiceMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointProject ManagementRetail OperationsStakeholder Management
Deskripsi
Job Description
- Plan, coordinate, and supervise online business projects from initiation to implementation.
- Oversee daily e-commerce operations, ensuring smooth order processing, inventory synchronization, and fulfillment performance.
Coordinate with Merchandising, Marketing, IT, Supply Chain, Customer Service, Finance, and external partners to ensure successful project execution.
- Monitor operational performance, identify bottlenecks, and implement process improvement initiatives.
- Ensure marketplace, website, and mobile application operations meet service level agreements (SLAs) and business requirements.
- Support the implementation of new systems, automation initiatives, and digital tools to improve operational efficiency.
- Track project progress, manage timelines, identify risks, and ensure timely issue resolution.
- Prepare operational dashboards, project status reports, and performance analysis for management.
- Ensure compliance with company policies, operational procedures, and quality standards.
Qualifications
- Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, Supply Chain, E-Commerce, or a related field.
- Minimum 4–6 years of experience in e-commerce operations, digital business, project management, or retail operations.
- At least 2 years of supervisory experience is preferred.
- Strong understanding of online business operations, order management, and marketplace ecosystems.
- Experience with ERP, OMS, CRM, and project management tools is an advantage.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and stakeholder management skills.Proficient in Microsoft Office, especially Excel and PowerPoint.