Purchase Quality Staff

Inspection

Inspect incoming samples, perform physical or digital tests, and reject products that do not match the company's predefined quality standards

Data & Admin Management

Record purchasing data, track non-conformance reports for defective items, and process vendor invoices

Claim Verification

Review incoming defect claims, verify the validity of customer complaints, and assess the extent of the damage or discrepancy.

Investigation

Conduct root-cause analysis to determine why the defect occurred.

Documentation & Reporting

Log claims into the company database, prepare detailed reports on defect trends, and track financial losses associated with the claims.

Liaising & Negotiation

Communicate directly with clients, suppliers, or internal team (Production) to negotiate settlements and prevent future issues.

Corrective Actions

Coordinate to implement corrective and preventive measures.