Quality Control & HSE Manager

Qualifications

• Minimum Diploma III (D3) in Hospitality or related field.
• Certified in K3 (Occupational Health & Safety).
• Minimum 2 years of experience in Quality Control within hospitality, villa, or hotel operations.
• Knowledge of Guest Experience Quality Control, SOP Compliance, HSE, and Villa Inspection.
• Strong analytical, problem-solving, communication, and coordination skills.
• Good time management and reporting skills.
• Proficient in Microsoft Office or Google Workspace.

Responsibilities

• Conduct villa inspections and quality audits.
• Ensure compliance with SOP and HSE standards.
• Monitor guest reviews, complaints, and service quality.
• Identify quality issues and perform root cause analysis.
• Follow up maintenance defects with related teams.
• Prepare quality reports and improvement recommendations.
• Support operational consistency, staff quality improvement, and guest satisfaction.