Receptionist

• Deskripsi pekerjaan Receptionist House of Tugu Jakarta
• We are looking for a smart, professional, and guest-oriented Front Office Staff to join our dynamic team.

Requirements

• Minimum 2 years experience in Front Office / Guest Services
• English fluently (verbal & written)
• One more language is preferable
• Comfortable using hotel computer systems & VHP
• Pleasant personality with excellent communication skills
• Good looking, neat, and professional appearance
• Strong attention to detail and high service standards
• Ability to work under pressure in a fast-paced environment
• Flexible with shifts, weekends, and holidays

Responsibilities

• Greet and welcome guests with warm hospitality
• Handle check-in / check-out procedures efficiently
• Manage guest inquiries (phone, email, walk-in) with professionalism
• Maintain accurate reservation and billing records
• Provide concierge information and guest assistance
• Coordinate with housekeeping, reservations, and other departments
• Resolve guest concerns quickly and courteously