Receptionist Spa

Deskripsi pekerjaan Receptionist Spa Synergy Pro Business Consulting

WE ARE HIRING – SPA RECEPTIONIST

Requirements

• Minimum 2+ years of experience as a Receptionist
• in luxury hospitality, a boutique spa, or modern lifestyle retail.
• Hands-on experience with POS and booking systems, such as Fresha or manual booking systems, EDC terminals, and general administrative tools.
• Familiarity with managing business social media accounts, particularly Instagram, TikTok, and messaging platforms.
• Good spoken and written English communication skills, with a polite, professional, and empathetic approach.
• Excellent customer service, communication, and organizational skills.
• Strong attention to detail, accuracy, and the ability to multitask in a fast-paced environment.
• Impeccable personal grooming, professional appearance, and high emotional intelligence.
• A genuine passion for wellness, hospitality, and creating memorable guest experiences.
• Roles & Responsibilities
• Front Desk Operations & Guest Hospitality
• Welcome guests warmly and professionally, manage consultation forms, and coordinate guest handovers with therapists.
• Serve welcome refreshments and post-treatment drinks according to brand standards.
• Manage reservations through phone calls, WhatsApp, walk-ins, and online channels using the booking system.
• Process cash, credit/debit card, EDC, and gift certificate transactions accurately.
• Perform daily cash float reconciliation and maintain accurate payment records.
• Social Media & Brand Presence
• Manage online engagement across Instagram, TikTok, and messaging platforms.
• Respond promptly and professionally to direct messages, comments, and digital inquiries in line with the brand's tone of voice.
• Coordinate with creative and marketing teams to schedule content showcasing spa treatments, wellness rituals, and the NIYAMA SPA experience.
• Maintain brand consistency, visual aesthetics, and a luxury image across digital platforms.