Translate and bridge business strategies set by the National Sales Manager and Operations Manager into effective execution by regional teams.
Develop District Managers and Store Managers to strengthen their leadership capabilities and drive strong team performance.
Ensure the effective implementation of agreed sales strategies across all areas within the assigned region while maintaining regional profitability.
Make decisions within the scope of assigned authority to resolve operational and business issues, escalating or consulting with the National Sales Manager when necessary.
Provide tailored feedback and improvement recommendations to Stylists, Store Managers, and District Managers based on individual performance and development needs.
Conduct regular store visits to deliver coaching and mentoring, and recommend relevant training programs or development plans to improve individual and team performance for Stylists, Store Managers, and District Managers.
Build and maintain strong relationships with strategic business partners, including MDS and SOGO Store Managers.
Identify sales opportunities and provide actionable business insights to Head Office to support business expansion and drive improvements in work processes and overall performance.
Ensure consistent implementation of Levi’s standards across all stores within the assigned region, including visual merchandising and other operational requirements.
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Skilled in handling difficult customer situations using the LAST method (Listen, Apologize, Solve, Thank) to resolve complaints professionally and ensure customer satisfaction.