Skill diminta
AccurateCommunicationDeliveryEnglishMandarinMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft Word
Deskripsi
About the role
We are seeking qualified and professional candidates to join our team in the Travel, Hospitality, Event & Wedding industry. This role encompasses two positions: Reservation Staff and Administration Staff.
- Key responsibilities
- Handle hotel, transportation, tour, event, wedding reservations and guest requirements
- Communicate and confirm with hotels, venues, vendors, and partners
- Prepare quotations, booking confirmations, and reservation documents
- Ensure all booking details are accurate and meet client needs
- Follow up on payments, booking changes, and special requests
- Coordinate with internal teams to ensure smooth service delivery
- Handle company administration and documentation
- Create and manage data using Microsoft Word, Excel, and PowerPoint
- Assist in preparing quotations, proposals, reports, costing, and company documents
- Perform filing and manage databases in an organized and systematic manner
- About you
- Minimum 3 years of work experience
- Experience in the hospitality industry, particularly: Travel Agent, Event Organizer, Wedding Planner/Wedding Organizer, or Hotel/Hospitality
- Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint
- Good spoken and written English language skills
- Spoken and written Mandarin Chinese is a significant advantage
- Experienced working with data, documents, quotations, and partner communication
- Detail-oriented, organized, responsible, and strong problem-solving abilities
- Able to understand and use ChatGPT, Gemini, and similar AI tools
- Able to use AI to assist with work such as drafting, research, data processing, translation, and content/proposal preparation
- Willingness to continuously learn new technology and work systems