Skill diminta
Attention to DetailCommunicationEnglishFront OfficeHospitality ManagementMicrosoft Office
Deskripsi
- Daily Duties
- Review daily arrivals, departures, and room availability.
- Respond to reservation emails and phone calls promptly.
- Update reservation status in the PMS.
- Send booking confirmations and payment instructions.
- Monitor cancellations and no-show reservations.
- Coordinate with Front Office regarding expected arrivals.
- Check room allocation and special requests.
- Prepare reservation reports.
Qualifications
- Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field.
- Minimum 1 year of experience in Reservations or Front Office (preferred).
- Fresh graduates with relevant internship experience are welcome to apply.
- Familiarity with PMS (e.g., VHP, Opera, or similar systems).
- Good understanding of OTA platforms (Booking.com, Agoda, Expedia, Traveloka, etc.).
- Proficient in Microsoft Office.
- Excellent communication skills in English and Bahasa Indonesia.
- Strong attention to detail and organizational skills.