Skill diminta
AccurateFront OfficeHousekeepingMicrosoft Office
Deskripsi
- Key Responsibilities
- Strong in VHP (Visual Hotel Program) and STAAH.
- Handle all reservation inquiries via phone, email, OTA extranets, and other booking channels.
- Process, modify, and cancel room reservations accurately in the Property Management System (PMS).
- Ensure all reservation details, guest preferences, and special requests are recorded correctly.
- Confirm reservations and communicate booking details to guests promptly.
- Monitor room availability, occupancy levels, and booking pace.
- Maximize room revenue by promoting room upgrades, packages, and hotel services.
- Coordinate with Front Office, Housekeeping, Sales, and Revenue teams regarding arrivals, departures, group bookings, and special requests.
- Maintain accurate reservation records and prepare daily reservation reports.
- Monitor OTA bookings and ensure rate parity and inventory accuracy.
- Respond to guest inquiries regarding room rates, hotel facilities, promotions, and policies.
- Handle reservation-related complaints professionally and escalate issues when necessary.
- Ensure compliance with hotel policies, reservation procedures, and data confidentiality.
- Assist in achieving departmental revenue and guest satisfaction targets.
- Perform other duties assigned by the Reservation Supervisor or Front Office Manager.