Deskripsi pekerjaan RESERVATION & GENERAL ADMIN STAFF ELMINA VILLA MANAGEMENT
RESERVATION & GENERAL ADMIN STAFF
Location: Ungasan , Kuta Selatan Bali
Job Description
Manage villa reservation processes, from guest inquiries and bookings to confirmation, check-in, and check-out.
Respond promptly and professionally to guest inquiries via WhatsApp, email, Online Travel Agencies (OTAs), and other communication channels.
Monitor villa availability and ensure all reservation information is accurate and up to date.
Follow up with potential guests and assist in converting inquiries into confirmed bookings.
Monitor and record booking payments, and outstanding balances.
Maintain accurate reservation records, guest information, occupancy data, and related reports.
Coordinate with Housekeeping, Engineering, Villa Management, and other operational teams regarding guest arrivals, departures, special requests, and villa readiness.
Handle general administrative tasks, including document filing, data entry, correspondence, and document management.
Prepare daily and weekly reservation and administrative reports.
Assist management with administrative and operational tasks as required.
Ensure guest and company information is handled accurately and confidentially.
Qualifications
Minimum Diploma (D3) or Bachelor's Degree (S1), preferably in Hospitality, Tourism, Business Administration, or a related field.
Minimum 1–2 years of experience in reservations, front office, villa/hotel operations, or general administration.
Experience in villa or property management is an advantage.