Deskripsi
Job Description
- Booking Processing & Coordination
- Review itineraries and client requirements to ensure requested services align perfectly with expectations.
- Execute bookings for hotels, transportation services (airport transfers, intercity, etc.), and tour/activity operators.
- Ensure every booking detail is recorded correctly, including dates, pax counts, room types, and special requests.
- Handle daily booking volumes by prioritizing tasks based on guest arrival dates.
- Send formal reservation requests to suppliers through established communication channels.
- Supplier Management & Confirmation Tracking
- Keeping track of floating & refund at supplier.
- Proactively follow up with suppliers to obtain written confirmations within the required timelines.
- Verify availability and booking details proactively, especially during peak seasons.
- Maintain clear, professional, and consistent communication with all suppliers.
- Data Management & System Updates
- Update the internal booking system with supplier confirmation numbers, reference details, and final rates.
- Maintain up-to-date booking statuses (e.g., changing from "Requested" to "Confirmed") to provide data visibility for other departments.
- Maintain organized and traceable records of all correspondence to resolve any future data discrepancies.
- Voucher Issuance & Quality Control
- Prepare and issue service vouchers once bookings are fully confirmed.
- Ensure all information on the vouchers matches the confirmed booking details and supplier agreements exactly.
- Coordinate with the supervisor or management team for voucher approval where required.
- Deliver vouchers and relevant documentation to the Operations team or Guides on schedule.
- Cancellation & Risk Monitoring
- Strictly monitor cancellation deadlines for all bookings to prevent unnecessary penalties or financial exposure.
- Ensure the timely release or modification of bookings as requested by clients or the sales team.
- Minimize cancellation penalties through effective communication and adherence to supplier terms.
- Promptly alert the management team regarding high-risk bookings approaching non-refundable status.
- Pre-Arrival Verification & Final Checks
- Reconfirm all bookings with suppliers prior to client arrival to ensure service readiness.
- Verify any last-minute changes or special requests to ensure they have been accommodated.
- Coordinate with the Operations team for final checks, ensuring all field requirements are met.
- Monitor that all services listed in the itinerary are confirmed and ready for flawless delivery.
Additional: Perform any other duties reasonably assigned by supervisors or management, consistent with the employee’s role and responsibilities.