Reservations & Operations Coordinator

Deskripsi pekerjaan Reservations & Operations Coordinator INDOGATE TOUR AND TRAVEL

Role Overview

We are looking for a detail-oriented, Balinese local professional to manage the end-to-end booking process for our luxury B2C travel packages. You will be the primary link between our sales team, hotels across Indonesia, and our field team (drivers).

Key Responsibilities

Booking Management

Handle all communications with hotels/resorts for reservations, ensuring "Honey Moon" arrangements and special client requirements are confirmed in writing.

Driver Logistics

Coordinate with our private drivers by sending them updated Hotel Vouchers and Flight Reservations to ensure seamless pickups and check-ins.

Document Control

Collect, verify, and archive all hotel and flight invoices for B2C clients, ensuring they match the agreed-upon rates.

Reporting

Update the Indogate internal reports with accurate guest data, confirmation numbers, and payment statuses.

Finance Liaison

Follow up with the Finance Department (Jakarta/Bali) to ensure timely payments to vendors and track outstanding balances.

Crisis Management

Resolve any "on-the-ground" issues (e.g., room discrepancies or flight delays) by communicating effectively with both the vendor and the client.

Requirements

Nationality

• Local Indonesian (based in Bali).
• Fluent in English & Bahasa Indonesia
• Proficient in Excel, Canva & digital travel platforms.
• Strong hospitality mindset & attention to detail
• Positive attitude, loyal & proactive
• Calm under pressure (for handling last-minute changes), and a strong communicator.