Skill diminta
BPJSCustomer ServiceEnglishFood SafetyHACCPLeadershipUpselling
Deskripsi
- Key Responsibilities
- Daily Operations Management
- Oversee all day-to-day restaurant operations (front of house & back of house)
- Ensure smooth service flow and efficient coordination between kitchen and service team
- Monitor opening and closing procedures to ensure compliance with SOPs
- Maintain high standards of cleanliness, hygiene, and safety
- Team Leadership & Supervision
- Supervise, schedule, and manage restaurant staff (service / floor team)
- Ensure proper staffing levels based on business needs
- Conduct daily briefings and shift handovers
- Train, coach, and develop team members to improve performance
- Customer Experience
- Ensure excellent customer service and handle guest complaints professionally
- Monitor service quality and continuously improve guest satisfaction
- Maintain strong presence on the floor during peak hours
- Ensure brand standards and service standards are consistently delivered
- Sales & Revenue Management
- Monitor daily sales performance and identify opportunities to increase revenue
- Implement upselling strategies and promotional activities
- Analyze sales reports and trends to support business decisions
- Ensure proper handling of cash, billing, and POS system
- Cost Control & Inventory
- Control food cost, beverage cost, and operational expenses
- Monitor stock levels and coordinate with purchasing for timely replenishment
- Conduct regular inventory checks and minimize wastage
- Ensure proper storage and stock rotation (FIFO)
- Compliance & SOP Implementation
- Ensure compliance with company policies, SOPs, and local regulations
- Maintain food safety and hygiene standards (HACCP or equivalent)
- Ensure all licenses and permits are valid and up to date
- Conduct regular operational audits
- Reporting & Administration
- Manage staff attendance, and scheduling
- Coordinate with management for business planning and improvements
Requirements
- Minimum 3 years of experience as a Restaurant Manager or similar role
- Strong leadership and organizational skills
- Fluent English
- Bali hospitality experience is an advantage
What we offer
- 5 working days per week
- 9-hour shifts (8 working hours + 1-hour break)
- 3-month probation (salary + service charge)
- Employment contract and BPJS after successful completion of probation