Skill diminta
Leadership
Deskripsi
- Restaurant Manager – Passion Cafe (PIK Avenue)
- Key Responsibilities
- Lead Daily Operations
Lead and oversee all front and back of the house operations to ensure excellent service, food quality, cleanliness, and an outstanding customer experience.
Drive Business Performance
Take full ownership of sales targets, profitability, and business growth by developing operational and sales strategies to increase revenue and customer loyalty.
- Manage Team & Performance
- Train, coach, and evaluate staff regularly while building a positive, disciplined, and result-oriented team culture.
- Ensure Quality & Standards
Ensure all SOPs, hygiene, grooming, and service standards are implemented and maintain food & beverage quality, consistency, and speed of service.
- Control Costs & Inventory
- Manage P&L, food cost, beverage cost, labor cost, and expenses. Oversee inventory, ordering, stock control, and minimize waste and loss.
- Analyze & Improve
- Monitor performance through reports and data analysis, handle customer feedback professionally, and implement improvement plans.
- Marketing & Customer Engagement
- Execute marketing, promotions, and events to drive traffic and build customer loyalty and repeat business.
Requirements
- Minimum 3–5 years of experience as Restaurant Manager or similar position in restaurant/café.
- Proven experience with Western food, pastry, and coffee concept (value added).
- Strong track record in increasing sales and profitability.
- Excellent leadership, people management, and problem-solving skills.
- Strong operational knowledge (FOH & BOH).
- Analytical mindset, detail-oriented, and target driven.
- Great communicator, hands-on leader, and able to work under pressure.
- Willing to work full-time, including weekends and public holidays.
- Based at PIK Avenue.