Sales & Customer Relations Manager (Service Point Bali)

At IKEA it’s all about our customers, and in Sales and Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

What you’ll be doing day to day

Lead by example every day, supporting, challenging and coaching co-workers as a team to focus on putting the customer’s shopping experience first

Responsibility for department goals and ensure action plan is in place and take action accordingly by using proven solutions and good examples. Ensure that co-workers have the knowledge, confidence, responsibility, authority and desire to support customer

Take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available). Passionate about the IKEA products and services in your shop

Proactively in finding opportunities and acting on them to maximize sales through understanding customers and maximize sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritized products, both Offline and Online

Work actively to support sales and payment to ensure a smooth customer journey Offline and Online. Ensure easy buying by securing shopping tools is always available for customer. Solving problem in relation to customer complaints, operational challenges, and contributes to productivity of your team

We want you to be a person who

• good communicator
• (both Bahasa & English) who speaks to co-workers and customers in a
• friendly and engaged manner
• and be
• computer
• literacy skills
• Customer service
• oriented and
• sales

skills are top notch. Assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision

• Actively
• approaching customers
• to identify their needs by asking the right questions, and advising them on the best solutions for their homes. Passion for selling,
• reaching your goals
• and getting the best for IKEA customers
• Good decision maker, ability to work
• independently
• and reliably on working methods and to
• find solutions
• to customer and operational issues. Experienced in
• creating and implementing short-term plans
• and following up goals
• Willing to work with
• shifting hours
• and based in Bali

At IKEA our mission is to help the many people live better everyday lives in their homes, in their communities and on this planet we all call home. We are committed to making IKEA more accessible, affordable, and sustainable in everything we do.