SAP Functional Support (FICO)

• Deskripsi pekerjaan SAP Functional Support (FICO) PT. Kreatifitas Sinergisme Teknoindo
• Job Responsibilities
• Receive and handle user tickets related to SAP modules (FICO or SD), including ticket logging, categorization, and follow-up.
• Provide first-level support and troubleshooting for SAP-related issues based on established procedures and documentation.
• Monitor and maintain SAP configuration settings, perform basic backend checks, and assist in issue investigation.
• Escalate complex issues to the L2/L3 team and ensure proper information handover.
• Communicate issue status, resolutions, and updates to end users in a timely manner.
• Maintain accurate documentation of incidents, resolutions, and support activities.
• Collaborate with global teams and support users across different regions and time zones.

Requirements

• Minimum 1-3 years of experience in SAP Support, SAP Administration, or related roles.
• Hands-on experience with either SAP FICO or SAP SD module.
• Familiar with SAP transaction codes and backend configuration.
• Experience handling ticket management, issue tracking, and user support.
• Able to perform basic troubleshooting and investigation of SAP-related incidents.
• Good communication skills in English, both written and verbal.
• Willing to work in shifts aligned with the Americas/US time zone.
• Strong analytical, documentation, and customer service skills.
• Preferred Qualifications
• Experience supporting overseas/global users.
• Familiar with ticketing tools such as ServiceNow, Jira, Zendesk, or similar platforms.
• Experience in SAP ECC or SAP S/4HANA environment.
• Understanding of ITSM processes and incident management.
• Experience working in a Service Desk or Shared Service environment.