Skill diminta
Attention to DetailCRMCommunicationEmail MarketingEnglishLeadership
Deskripsi
Senior Commercial Manager (Cross-Brand)
Work Location
Denpasar, Bali
Employment Type
Full-time WFO
Position Level
Senior Manager
Industry
Luxury Travel, Hospitality, Digital & Creative Agency
About the Company
Juara Holding Group is a Bali-based luxury travel and hospitality group managing several premium brands across Indonesia. Our business includes bespoke Indonesia journeys, Komodo luxury cruises, Bali premium trips, luxury villa experiences, and other high-value travel services for international and premium guests.
- We are a fast-moving, AI-first, and design-led company. As the group continues to grow, we are looking for a
- Senior Commercial Manager (Cross-Brand)
- to build and strengthen our commercial system across multiple brands.
About the Role
This role will report directly to the CEO and will be responsible for building JHG’s cross-brand commercial engine.
This role will lead commercial coordination across multiple brands, improve cross-sell and up-sell performance, strengthen CRM and commercial reporting, convert single-brand leads into bundled bookings, and support the development of new premium travel circuits across Indonesia.
This is a strategic and hands-on role for someone who can combine commercial leadership, system-building, data discipline, travel industry knowledge, and strong emotional maturity.
- Key Responsibilities
- Lead, review, and coach cross-brand commercial and customer relations functions.
- Build and manage cross-sell and up-sell systems across multiple JHG brands.
- Improve conversion from paid-ad and digital leads into higher-value bookings.
- Develop commercial dashboards, KPI tracking, CRM discipline, and regular reporting.
- Create structured lead handling, follow-up, and cross-brand referral processes.
- Work closely with Business Development, Sales, Digital Marketing, Creative, Finance, and HR.
- Support the design and launch of new premium travel circuits across Indonesia.
- Build and manage B2B, DMC, travel-agent, and partner networks.
- Ensure partner selection, pricing, and commercial arrangements are properly documented.
- Strengthen data accuracy, documentation, and accountability across the commercial process.
- Build and guide a small support team as the commercial system grows.
Requirements
- Minimum 8–12 years of commercial experience.
- Minimum 5 years of leadership experience, preferably managing managers, team leads, or multi-brand/multi-region teams.
Strong background in Travel, Tourism, Online Travel Agent (OTA), Destination Management Company (DMC), hospitality, luxury travel, or related industries.
- Proven experience owning and growing revenue or commercial targets.
- Strong knowledge of cross-sell, up-sell, bundling, Customer Relationship Management (CRM), attach rate, and commercial funnel management.
- Familiar with paid ads conversion, lead tracking, CRM, email marketing, and dashboard-based reporting.
- Experience in B2B, DMC, agent partnership, destination development, or travel product development is highly preferred.
- Strong analytical skills and excellent attention to detail.
- Able to build systems, improve processes, and lead teams using clear data and documentation.
- Strong communication and interpersonal skills.
- Calm, mature, collaborative, and able to work with senior stakeholders.
- Fluent in Bahasa Indonesia and English.
Comfortable using Artificial Intelligence/Large Language Model (AI/LLM) tools to support work productivity, research, planning, and analysis.
- Compensation & Benefits
- Competitive monthly salary.
- Opportunity to be involved in new product and destination development.
- Direct reporting line to the CEO.
- Strategic role with strong growth potential in a fast-growing luxury travel group.
- Application Instructions
- Please submit your CV and a short written note, maximum 200 words, explaining:
- “One commercial system you have built or improved, and the measurable result it delivered.”
- Shortlisted candidates will be invited to complete a practical case study and leadership interview.