Server

• Deskripsi pekerjaan Server BAKED.
• The Outlet Experience Associate (Server) is responsible for ensuring a positive guest experience during
• daily operations by providing high-quality service, maintaining floor standards, and supporting
• smooth floor operations. This role is critical in driving customer satisfaction (CSAT) through
• proactive hospitality and efficient service flow.

Job Responsibilities

• Offers authentic smiles and eye contact; uses the standard greetings.
• Guides guests to tables, explains outlet mapping, and introduces yourself by name.
• Executes Opening, Running, and Closing Checklists to ensure the outlet is always "guest-ready."
• Performs continuous "Clear-up & Clean-up" of tables (pre-bussing) and maintains outlet cleanliness.
• Learns customer names and regular orders to personalize the experience.
• Proactively suggests menu items, highlight LTOs (Limited Time Offers), and guides guests on how to order via POS or QR code.

Monitors and tracks inventory levels for consumables (take away packaging, paper towel, etc), cutleries, and merchandise; reports low stock to the Outlet Experience Supervisor.

• Ensures accurate counting, usage, and reconciliation of key inventory to reduce stock variance.
• Consolidates and packs takeaway/delivery orders with high attention to detail (correct packaging, order items, etc).
• Conducts quality checks on products before serving to ensure they meet BAKED. visual and portioning standards.

Actively listens to guest concerns, offers immediate apologies, and executes "Service Recovery" steps to ensure the customer leaves with a "feel-good" experience despite the issue.

• Completes assigned learning modules, including BAKED. Silo Academy, within required timelines.
• Applies learning outcomes consistently during daily operations.
• Job Spesifications
• High School Diploma or equivalent (Hospitality/F&B background preferred).