Service Assurance Supervisor

Tanggung Jawab

Do you embrace your love and passion for the following activities?

Analyze the performance of client care related to customer journeys in collaboration with area leaders, providing operational insights to enhance the customer journey.

Conduct training needs analysis and design tailored training modules for the operational team to uphold an engaging and enjoyable customer journey, with clear and measurable training objectives.

Deliver training sessions to the clinic team, including new hires and clinic leaders, ensuring they understand the customer journey flow and company values to support consistent implementation in daily operations.

Develop customer experience standards aligned with the company’s vision and business needs, serving as a guide for the clinic team in delivering excellent service.

Stay updated on beauty industry trends related to customer service to identify new opportunities for enhancing the customer journey.

Foster strong relationships and effective collaboration with internal and external stakeholders to support the achievement of business objectives.

Monitor and evaluate program implementation, target achievement, and clinic customer satisfaction performance to ensure alignment with planned goals.

• Supervise and assess team members' performance to ensure their output meets business requirements and maintains operational excellence.
• Prepare detailed training reports for relevant leaders, showcasing the outcomes and success of training initiatives.

Kualifikasi

• Does it match your criteria?
• Bachelor’s degree in Management, Marketing, Hospitality, or a related field.
• 2 - 3 years of experience in Service Assurance within the FMCG, Beauty, Dermatology, or Healthcare industries.
• Strong understanding of training and customer journey management.
• Proficient in Customer Service Management, Training Delivery, Learning Management, and Audit Management.