Shift Manager

• Operations & Availability Management
• Ensure
• 24x7 availability and uptime
• of the data center through effective shift control.
• Monitor, operate, and oversee all critical infrastructure systems including

HV/MV/LV substations (220kV, 22kV, 11kV), transformers, UPS, generators, HVAC (chillers, PAC, PAHU), BMS, fire systems, water supply, STP, lifts, and building services

• Lead and coordinate on‑shift teams (Power, HVAC, BMS, Infrastructure, RHS) to ensure safe and reliable operations.
• Respond promptly to equipment faults or breakdowns, ensuring
• minimal or zero impact to DC infrastructure uptime
• Participate in SAT, BCP drills, and snag identification/closure activities.
• Optimize operating conditions for
• energy efficiency, reliability, and security
• Incident, Change & Customer Management
• Act as
• on‑duty escalation lead
• , managing incidents, changes, problems, capacity, security events, and energy management.
• Execute and comply with approved
• SOPs, MOPs, and EOPs
• , ensuring safe maintenance and change activities.
• Ensure timely escalation, communication, and customer notification in line with

SLA

• Manage customer requests, tickets, and complaints; coordinate resolution with internal teams and vendors.
• Ensure effective shift handover, follow‑up of pending issues, and accurate maintenance of logbooks and checklists.
• Prepare and submit
• daily, weekly, and monthly reports
• , including uptime, incidents, and power consumption.
• Safety, Compliance & Continual Improvement
• Ensure compliance with
• business continuity, quality, environmental, energy, safety, and security standards
• Enforce operational controls aligned with
• ISO 9001, 14001, 45001, 50001, 20000, 22301, 27001, PCI‑DSS, and SOC
• requirements.
• Implement incident reporting, corrective actions, and continual improvement initiatives.
• Ensure workplace safety through adherence to

ISO 45001

• , including electrical and mechanical safety checks.
• Manage
• e‑waste and hazardous waste
• in line with

ISO 14001

• and regulatory requirements.
• Ensure effective operation of all
• safety and security systems
• within the data center.

Qualifications

• . Diploma / Degree in Electrical/ Mechanical Engineering or any graduate in appropriate engineering field.
• . Relevant Work Experience: At least 2– 5 years.
• Total Work Experience: At least 4 – 7 years.
• Prior experience in DC infrastructure operation & maintenance. Or Other Critical Mission
• Prior experience in managing data center operations and handover from project team.
• Must have experience / engaged for carrying out IST with hyperscale customers in data center projects.
• Familiar with various Electrical, Mechanical, IBMS equipment.
• Extensive knowledge in Data Centre infrastructure design, construction / Fit out include mechanical, Cooling, builder works and security systems.