Workplace Manager

About the role

• The
• Workplace Manage

r is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience at the site where he/she is based. Provide and manage a comprehensive and consistent range of services at the site with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL's "The Future of Work" methodology.

• Key responsibilities
• Create a fun and impactful client engagement strategy
• Engage with all guests, employees, and key stakeholders
• Embed in the FM team a culture of empowerment, engagement, and fulfilment
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
• Ensure effective communications and reporting to clients on operation matters and Workplace Experience
• Evaluate service response time and analyse occupants' service request trends and suggestions

Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement

• Drive the site team to meet all key performance indicators as set out in the Account plan & SLA
• About you
• Bachelor's Degree or above is preferred
• 5-8 Years or more relevant working experience
• Must have experience in managing sites more than 4000 sqm
• Familiar with the related work content of the company's administrative logistics operation and management
• Can operate property management independently
• Proficient in the use of office software

About us

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL's "The Future of Work" methodology.