Skill diminta
CanvaCustomer ServiceEnglishShipping
Deskripsi
SOCIAL MEDIA & CUSTOMER SERVICE MANAGER
Location
Bali
Company
Tann Line Studio
Job Type
- Full-time
- Tann Line Studio is looking for a proactive, creative, and organised Social Media & Customer Service Manager to join our team.
- This is a hands-on role combining social media management, content coordination, and customer service within our fashion label.
- Key Responsibilities
- Manage Instagram, TikTok, and Pinterest accounts
- Plan, schedule, and publish social media content
- Create captions and assist with content ideas
- Monitor social media performance, trends, and engagement
- Respond to comments, DMs, and customer enquiries
- Handle customer questions regarding products, orders, shipping, returns, and refunds
- Monitor orders and follow up on shipping issues
- Manage basic Shopify updates and order administration
- Assist with photoshoots, UGC, product launches, and other brand activities
- Support the Creative Director and brand team with day-to-day tasks
- Ideal Candidate
- Experience in social media, customer service, e-commerce, or a similar role
- Strong understanding of Instagram, TikTok, and Pinterest
- Excellent written and verbal English
- Highly organised and detail-oriented
- Creative with a strong interest in fashion and visual content
- Proactive, reliable, and able to work independently
- Comfortable managing multiple tasks in a fast-paced environment
- Shopify, Canva, and CapCut experience is a plus
To apply, please submit your resume via WhatsApp
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