Skill diminta
CommunicationCustomer Service
Deskripsi
- Build positive engagement with followers and potential students through interactive digital activities.
- Create and upload branding, promotional, and campaign content following brand guidelines.
- Monitor digital trends, competitor activities, and provide insights for content improvement.
- Handle enquiries from the website and official WhatsApp quickly and professionally.
- Collaborate with Marketing and Customer Service to ensure leads are managed effectively.
- Prepare monthly reports on social media performance, engagement, and digital leads.
- Minimum bachelor’s degree (S1) in Communication, Journalism, or related fields.
- Fresh graduates are welcome, preferably with experience in managing social media or digital engagement projects.
- 1–2 years of experience in managing social media platforms, digital campaigns, or online communities, with familiarity in analytics tools.
- Experience in customer engagement, digital response handling, or managing website/WhatsApp enquiries is a strong advantage.
- Strong understanding of social media algorithms, analytics, and trend tracking.
- Excellent written and verbal communication skills.
- Creative, detail-oriented, and proactive in digital interaction and content engagement.