Skill diminta
CommunicationCustomer ServiceEnglishLeadershipPresentation
Deskripsi
- Spa Manager / Wellness Operations Manager
- Chi Massage & Luxury Spa Nusa Dua
- Location: Nusa Dua, Bali
- Full-Time Position
- Lead a Growing International Wellness Brand in Bali
- Chi Massage & Luxury Spa Nusa Dua is part of the Chi wellness group, an Australian wellness brand with
- 22 years of industry experience
- and successful locations across Australia and Indonesia.
Located in one of Bali’s most prestigious tourism destinations, our Nusa Dua spa welcomes international guests from luxury hotels, resorts, and villas around the world.
- As we continue to grow in Indonesia, we are looking for an experienced
- Spa Manager / Wellness Operations Manager
- who can lead our team, improve guest experiences, and help build Chi into one of Indonesia’s leading wellness brands.
This role is ideal for someone who wants more than a job — someone who wants to grow with an international company and become part of our future leadership team.
- Why Join Chi?
- Join an established Australian wellness brand
- Opportunity to lead a fast-growing Bali spa team
- Competitive salary + performance incentives
- Clear career growth opportunities
- International working environment
- Supportive headquarters team
- Be involved in building and improving systems, not just daily operations
- Your Responsibilities
- Team Leadership
- Lead, motivate and develop a team of 20–30 staff
- Build a positive and professional team culture
- Support therapist training and performance improvement
- Manage staff communication, scheduling and daily operations
- Ensure team follows company standards and procedures
- Guest Experience & Service Quality
- Maintain excellent guest experiences for international visitors
- Handle guest feedback and resolve complaints professionally
- Maintain high Google Review ratings and online reputation
- Continuously improve service quality and customer satisfaction
- Business Performance
• Monitor daily business performance including
- Revenue
- Bookings
- Customer feedback
- Therapist performance
- Sales opportunities
- Analyse data and suggest improvements
- Work with headquarters to achieve business goals
- Brand & Operational Standards
- Implement Chi’s systems, SOPs and service standards
- Maintain spa presentation, cleanliness and luxury atmosphere
- Work closely with Australia headquarters
- Support future growth and expansion projects
- What We’re Looking For
- Minimum 3 years management experience in spa, hotel, hospitality or wellness industry
- Experience managing teams of 15+ people preferred
- Strong English communication skills
- Leadership mindset and problem-solving ability
- Understanding of customer service excellence
- Comfortable using reports and data for management decisions
- Ability to follow and implement company systems
- Positive attitude and continuous improvement mindset
- Based in Bali or willing to relocate
- Bonus Skills
- Experience managing luxury spa or hotel operations
- Experience with international guests
- Sales or membership growth experience
- Google Review / online reputation management experience
- Training and coaching experience
- What We Offer
- Attractive salary package
- Performance-based incentives
- Long-term career opportunities
- Professional international management experience
- Opportunity to grow into senior leadership roles as Chi expands in Indonesia
- At Chi, we believe great managers do not just manage people — they develop teams, create systems, and build successful businesses.
- If you are passionate about leadership, hospitality, and wellness, we would love to meet you.
- Apply now and grow with Chi.