Spesialis Customer Support

• Deskripsi pekerjaan Spesialis Customer Support Generous Education.
• ❗[Contact Us on WA Below to Proceed - is a Must]❗
• 🇺🇸 CUSTOMER SUPPORT SPECIALIST — US MARKET
• Job Type: Full-Time | Remote
• Client Market: United States
• Working Hours: Must be available to work during U.S. business hours / agreed U.S. time zone
• 👤 About the Role
• We are looking for a highly professional Customer Support Specialist to support U.S.-based customers and clients remotely.

The ideal candidate is an excellent English communicator who can communicate naturally and professionally with American customers through email, live chat, phone, and other customer-support channels.

You will be responsible for resolving customer inquiries, troubleshooting problems, maintaining accurate records, and ensuring every interaction creates a positive customer experience.

• 🎯 Key Responsibilities
• Respond to customer inquiries through email, chat, phone, and support tickets.
• Understand customer problems and provide clear, accurate solutions.
• Troubleshoot product, service, account, billing, or technical issues.
• Escalate complex issues to the appropriate internal team.
• Follow up with customers until issues are properly resolved.
• Maintain accurate customer records and ticket documentation.
• Meet customer-service KPIs such as response time, resolution time, CSAT, and ticket volume.
• Identify recurring customer problems and communicate improvement opportunities to the team.
• Maintain a professional, friendly, and empathetic communication style.
• 💯 Required Skills
• Excellent spoken and written English.
• Strong conversational English with the ability to communicate naturally with U.S. customers.