Skill diminta
AccurateCCTV MonitoringMicrosoft OfficeOnboardingTroubleshooting
Deskripsi
- Deskripsi pekerjaan Spesialis IT Support PT YICHAO TEXTILE INDONESIA
- End-User IT Support
- Provide first-level technical support to users for desktop, laptop, printer, software, and basic network issues.
- Troubleshoot hardware and software problems and escalate complex issues when necessary.
- Assist users with Microsoft Windows, Microsoft Office / Microsoft 365, email, printers, and other company
- applications.
- Perform installation, configuration, replacement, and maintenance of PCs, laptops, and peripheral devices.
- Support new employee onboarding, including preparation of laptops, user accounts, email accounts, and
- other IT access.
- IT Infrastructure Support
- Assist in maintaining the company’s IT infrastructure, including:
- LAN and Wi-Fi networks
- Network switches and access points
- Internet connectivity
- Servers and storage
- Printers and shared devices
- CCTV and other IT-related equipment
- Perform basic troubleshooting of network connectivity issues.
- Assist senior IT team members or vendors with infrastructure installation, maintenance, and upgrades.
- Monitor infrastructure availability and report abnormalities or recurring problems.
- User Account & Access Management
- Assist with the creation, modification, and disabling of user accounts.
- Support basic Active Directory.
- Assist with user access requests.
- Ensure user access is provided according to company policies and approved requests.
- IT Asset Management
- Maintain accurate records of IT assets such as laptops, desktops, monitors, printers, mobile devices, and
- accessories.
- Track IT equipment issuance, return, transfer, and disposal.
- Perform periodic IT asset verification and stock checking.
- Assist in managing IT consumables and spare equipment.
- System Maintenance & Security
- Assist with Windows updates, antivirus monitoring, software installation, and endpoint maintenance.
- Ensure computers are properly patched and protected according to company IT standards.
- Report suspicious emails, malware, unauthorized software, or potential cybersecurity incidents.
- Assist with backup checking and basic system health monitoring where required.
- IT Documentation
· Maintain IT documentation, including
- Hardware and software inventory
- Network and equipment information
- User guides
- Troubleshooting procedures
- Vendor & Operational Support
- Coordinate with external IT vendors for hardware repairs, network issues, warranty claims, and other
- technical support.
- Follow up on outstanding technical issues until resolution.
- Assist with IT-related projects, system upgrades, or infrastructure deployment when required.